Worried about a child?

Concern about a child or young person

Children's Help and Advice Team (CHAT)

From 1 May 2024 the Children's Help and Advice Team (CHAT) is the front door of Sefton Children's Social Care Service. Children's Social Care are the first people you will speak to if you have a concern about a child or young person.  They will talk through your concerns and discuss what support can be offered. They may arrange for a social worker to visit the family, pass you to over to Early Help colleagues or signpost to services available within the community. Whatever the outcome, you will be a part of making a plan to alleviate any pressures or issues that may be present and finding the best solution for the family. 

You can call the CHAT Team on 0151 934 4013 

More information on the CHAT Team is available on Sefton Council's website 

Opening Hours

Monday, Tuesday, Thursday 9am-5:30pm, Wednesday 10:30am- 5:30pm (an answerphone service available 9am-10:30am), Friday 9am-4pm

If the issue cannot wait until the next working day, please contact Sefton's Emergency Duty Team outside of the above hours, including weekends and bank holidays, on 0151 934 3555 

Remember, if a child or young person is in immediate danger, please call 999.

Family Advice and Support Team (FAST)

FAST is the front door of Sefton's Early Help Service. They are the first people you speak to if you think you or a family you work with could benefit from support from an Early Help Worker.

You can call the FAST Team on 0151 934 4545 

More information on FAST Team is available on Sefton Council's website.